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Tvelio support

From subscription account
to a working TV setup.

After separately verified payment and confirmation of licensing and availability, Tvelio provides the next steps. This website does not sell individual access codes.

Open My TvelioConnect provider

Smart TV

  1. Connect the TV to stable internet.
  2. Open the TV app store.
  3. Install a compatible player.
  4. Enter credentials supplied to you by your merchant/provider.
  5. Save and test picture and sound.

Android TV / Google TV

  1. Open Google Play.
  2. Install a suitable player.
  3. Enter your valid provider details.
  4. Check playback and app updates.
  5. Test Ethernet if Wi-Fi is unstable.

Apple TV

  1. Open the App Store.
  2. Install a compatible player.
  3. Configure it using your valid provider details.
  4. Update tvOS and the app.
  5. Restart fully and test again.

Tvelio Box

  1. Connect the I96 King via HDMI.
  2. Connect power and internet.
  3. Open a compatible player.
  4. Enter the details supplied directly to you.
  5. Test picture, sound and controls.
Troubleshooting

Check the basics first.

Separate subscription-account issues from device, player and network problems.

Subscription account

After separately verified payment and confirmation of licensing and availability, Tvelio provides the next steps. This website does not sell individual access codes.

Player

Close the app fully, reopen it and check whether an update is available.

Device

Restart the TV, Apple TV, Android TV or Tvelio Box before deeper troubleshooting.

Network

Test Ethernet where possible and rule out weak Wi-Fi or heavy household traffic.

Support responsibility

Tvelio handles the technical layer.

Tvelio can help with compatible player setup, the Tvelio Box, device configuration, entering access details supplied directly to you and common network problems.

After separately verified payment and confirmation of licensing and availability, Tvelio provides the next steps. This website does not sell individual access codes.

Need Tvelio TV?

€100 for 12 months.

Tvelio is operated by VDB Digital Software. The €100/12-month TV subscription can be requested via WhatsApp or Signal; a unique Mollie payment link or BTC invoice is only issued after review of terms, licensing and availability.

View Tvelio TV